Changelog
Follow up on the latest improvements and updates.
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This week, you may notice a slightly different look to our chat support widget. We're transitioning to a new chat platform, and while the interface has a different feel, our goal remains the same: making it easy for you to get the help you need.
The new tool also allows us to better connect the dots on our end between chat, email, and our developer ticketing system, which means more context and continuity for our team when supporting you.
What This Means for You
The experience should feel familiar, and your access to our knowledgebase remains available directly within the widget.
What You Should Do
No action is needed on your end. The transition is happening automatically this week.
That said, if anything ever looks off or behaves unexpectedly, we're here to help. Whether you prefer to look something up on your own or reach out directly, you can get answers through whichever method works best for you:
- Help Center:A wide range of answers, guides, and troubleshooting articles are available anytime at help.uprightlabs.com
- Status page:Subscribe to status.uprightlabs.com so you don't miss updates on any incidents
- Chat:Admins can reach us via the widget on lower right of app.uprightlabs.com
- Email:support@uprightlabs.com
Our team is available weekdays from 8am to 7pm Eastern for live support.
We're updating the filter layout in the Order Manager and Product Manager to better match how clients work.
After reviewing usage patterns across the platform, we identified the filters our clients rely on most and moved them to the top. The filters you reach for constantly are now the first ones you see, reducing the need to scroll or hunt through less-used options.
What's changing:
The order of filters in the Order Manager and Product Manager filter bars.What stays the same:
All existing filters remain available, no functionality has been removed or changed.Why it matters:
Less friction when filtering means faster workflows, especially for high-volume operations where you're applying the same filters repeatedly throughout the day.No action is needed on your end. The updated filter layout will be live with the next deployment.
Product Manager — new order:
- Created by
- Photographed by
- By tags
- From supplier
- Has Photos
- By category
- From strategy
- By fulfillment status
- Status
- Only authenticated
- Created between
- In location
Order Manager — new order:
- Shipping method
- Date
- Pick and pack status
- Market
- Order type
- Fulfillment status
- By category
- In location
- Payment status
- Shipping destination
- Channel
Beginning April 10, Lister Connect requires browser permissions to function.
If you are prompted by your browser:
Select “
Allow
” to "permit other apps and services on this device" and enable Lister Connect.
If Lister Connect is not connecting, follow the steps in our help article:
- for Google Chrome
- or Microsoft Edge
Or
- for Google Chrome
- or Microsoft Edge
These sections apply if you were not prompted or if you previously selected “Block” permissions.
Please reach out to support if you have any questions or continue to experience issues after following the steps above.
We've released a patch for Link on Android on Google Play.
Link for Android Version 4.0.0 updates the following:
- pearldive AI auto-listing tool added
- Added fixed zoom level buttons to the Camera screen
How to use AI Auto-List in Link
AI Auto-List is a tool for pearldive users to quickly add images to a product for AI item identification and listing generation.
Note:
A pearldive account is needed to use this tool. - Click here to learn more about pearldive AI tools.
- Click here to read our help center article on AI Auto List with pearldive.
Adding Details to an Existing Draft Product
These steps are for users who manifest or create draft products for every item.
- Step 1:Open Link and tap the AI Auto-List button on the dashboard
- Step 2:Scan a draft product barcode
- Step 3:Add pictures by tapping to open the camera or uploading from your device library
- Step 4:Add at least 2 pictures, then tap “Use photos” in the top right corner when done. We recommend adding at least 4 pictures of an item from multiple angles and showing any close-up identifying marks
- Step 5:. Save the details by tapping the blue “send to auto-listing” button at the bottom of the page. From there, you’ll be prompted to scan another barcode or cancel to return to the dashboard
Creating a New AI Listing Without a Draft Product
These steps are for users who don’t manifest or create draft products.
-
Step 1:** Open Link and tap the AI Auto-List button on the dashboard- Step 2:Tap the plus symbol in the top right corner of the screen
- Step 3:Generate a SKU (required) and select a supplier (optional)
- Step 4:Add pictures by tapping to open the camera, or uploading from your device library
- Step 4 continued:Add at least 2 pictures, then tap “Use photos” in the top right corner when done. We recommend adding at least 4 pictures of an item from multiple angles and showing any close-up identifying marks
- Step 5:Save the details by tapping the blue “send to auto-listing” button at the bottom of the page.
How to View pearldive Listing Details in Lister
Once an item is saved, it will appear in your Product Manager and can be searched by SKU or filtered to show all pearldive-tagged items.
After pearldive has generated listing details, your listing will either be auto-published or will appear in your Pending Listings Manager tab for review, depending on your admin settings for your pearldive connection.
How to Download the Upright Link App on Android
Upright Link is supported on Android 8.1+ or later devices with a minimum of 1 GB of memory. Please ensure you have an Android device capable of running Android 8.1 or higher before installing!
- Open Google's Play Store app
- Search for "Upright Link"
- Tap Upright Link in the search results
- Tap "Install"
We've released a patch for Link on iOS on the app store.
Link for iOS Version 4.0.0 updates the following:
- pearldive AI auto-listing tool added
- Added fixed zoom level buttons to the Camera screen
Note
: Updating to Version 4.0.0 will reset all custom app settings to default values. If you have modified your photo compression, Bluetooth, or barcode (1D or 2D) settings, you will need to reapply them once updated. How to use AI Auto-List in Link
AI Auto-List is a tool for pearldive users to quickly add images to a product for AI item identification and listing generation.
Note:
A pearldive account is needed to use this tool. - Click here to learn more about pearldive AI tools.
- Click here to read our help center article on AI Auto List with pearldive.
Adding Details to an Existing Draft Product
These steps are for users who manifest or create draft products for every item.
- Step 1: Open Link and tap the AI Auto-List button on the dashboard
- Step 2:Scan a draft product barcode
- Step 3:Add pictures by tapping to open the camera or uploading from your device library
- Step 4:Add at least 2 pictures, then tap “Use photos” in the top right corner when done. We recommend adding at least 4 pictures of an item from multiple angles and showing any close-up identifying marks
- Step 5:. Save the details by tapping the blue “send to auto-listing” button at the bottom of the page. From there, you’ll be prompted to scan another barcode or cancel to return to the dashboard
Creating a New AI Listing Without a Draft Product
These steps are for users who don’t manifest or create draft products.
- Step 1:Open Link and tap the AI Auto-List button on the dashboard
- Step 2:Tap the plus symbol in the top right corner of the screen
- Step 3:Generate a SKU (required) and select a supplier (optional)
- Step 4:Add pictures by tapping to open the camera, or uploading from your device library
- Step 4 continued:Add at least 2 pictures, then tap “Use photos” in the top right corner when done. We recommend adding at least 4 pictures of an item from multiple angles and showing any close-up identifying marks
- Step 5:Save the details by tapping the blue “send to auto-listing” button at the bottom of the page.
How to View pearldive Listing Details in Lister
Once an item is saved, it will appear in your Product Manager and can be searched by SKU or filtered to show all pearldive-tagged items.
After pearldive has generated listing details, your listing will either be auto-published or will appear in your Pending Listings Manager tab for review, depending on your admin settings for your pearldive connection.
How to check if Link is up to date in the App Store:
If automatic updates are enabled, your app should update within 1-2 days. Otherwise, you'll need to update the app manually from the App Store.
- Tap the “App Store” icon from the home screen
- Tap the “Search” icon
- Enter “Upright Link” in the search bar
- Tap “Update” if a new version is available
We've released a small patch for Link on Android on Google Play.
Link for Android Version 1.67.0 updates the following:
- Changes to support Lister Books order picking
- Fix for the issue appearing on older versions of Android OS, causing the dashboard menu items to be unresponsive when scanner mode is set to Bluetooth scanner
- Fixed expandable section height in New Product and Edit Product forms
- Fixed issue with 16KB page sizes
- Fixed issue when creating a new product without a title
- Fixed duplicated pictures issue
- Allows Link to search by UID
- Removed photo backup to comply with Google policies
How to Download the Upright Link App on Android
Upright Link is supported on Android 8.1+ or later devices with a minimum of 1 GB of memory. Please ensure you have an Android device capable of running Android 8.1 or higher before installing!
- Open Google's Play Store app
- Search for "Upright Link"
- Tap Upright Link in the search results
- Tap "Install"
Users with an AI listing tool, such as pearldive, connected to Lister via API tokens can now assign custom and default roles to their API tokens to fine-tune the access the token has to Lister.
This change means that if you assign an API Token a custom role with Training Mode activated, all listings created with that API token will move to the Pending tab in the Listing Manager for manual review before being listed online.
See our help guide on How to Review and List Pending Listings for more details on publishing pending listings.
To get started, create a custom role with Training Mode activated. From there:
- Navigate to Admin>Developer
- Generate a new token, or click the pencil icon next to an existing API token
- Select the custom role from the Role dropdown menu
- Click the blue "Save" button
We've deployed a fix that prevents bookmarks on the Product page from successfully loading if a Product Tag is selected.
This fix also allows you to view all products with specific tags from the Admin>Products page.
Lister Books now supports segmenting books to specific eBay accounts! This feature is great for users who have more than one eBay account connected to Lister and only want to list books to one specific account.
To get started, navigate to your Admin>eBay settings page, then select "Books and Media" in the Product Segmentation dropdown next to the eBay account you want to list books to.
- Click the gear icon in the top right corner of Lister to navigate to settings
- Click eBay in the right column under Channels
- Click the Product Segmentation dropdown box next to the account you want to list books to and select “Books and media”
- Click “Yes” in the pop-up box
improved
new
Manually Reset User's MFA Method
We've added a tool for Admin users to reset an individual teammate's Multi-factor authentication method.
Admin users can navigate to Settings > Teammates, then click on a specific user who needs to reset the MFA method.
- Click the orange "Reset MFA" button at the bottom of the Edit Teammate page
- Click the green "Reset MFA" button in the pop-up to confirm the selection
- Click the blue "Update teammate" button
Resetting MFA will require the user to set up MFA again on their next login.
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