This week, you may notice a slightly different look to our chat support widget. We're transitioning to a new chat platform, and while the interface has a different feel, our goal remains the same: making it easy for you to get the help you need.
The new tool also allows us to better connect the dots on our end between chat, email, and our developer ticketing system, which means more context and continuity for our team when supporting you.
What This Means for You
The experience should feel familiar, and your access to our knowledgebase remains available directly within the widget.
What You Should Do
No action is needed on your end. The transition is happening automatically this week.
That said, if anything ever looks off or behaves unexpectedly, we're here to help. Whether you prefer to look something up on your own or reach out directly, you can get answers through whichever method works best for you:
- Help Center:A wide range of answers, guides, and troubleshooting articles are available anytime at help.uprightlabs.com
- Status page:Subscribe to status.uprightlabs.com so you don't miss updates on any incidents
- Chat:Admins can reach us via the widget on lower right of app.uprightlabs.com
- Email:support@uprightlabs.com
Our team is available weekdays from 8am to 7pm Eastern for live support.